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WHAT YOU'LL DO As an IT HR Senior Business Analyst, on BCG's IT HR Systems Group you will have the responsibility for functional & technical support of cloud-based BCG's global HR application on Workday. You will work to provide an ongoing support on Workday ranging from enhancement requests, day to day operational activities, & working with Developers to advocate and support end user requirements. YOU'RE GOOD AT To be successful, this individual must
- Have a sense of urgency in task execution, be well organized, able to solve complex issues and be interested in meeting high expectations while working in a very rewarding environment offering exceptional opportunities for learning and growth
- Ability to partner with the business to understand needs and translate them into technology requirements, using a consultative approach to understand the system functionality and apply that knowledge to solutioning / working with the business on process efficiencies
- Functional & technical support on Workday
- Under the direction of the HR Systems Senior Manager, work with the HR & IT HR teams in the planning and execution of application's functional/technical projects
- Manage and configure updates to Workday by partnering with the product team, documenting requirements, tracking updates through Jira, and managing updates through sprint process
- Be the voice of the customer, advocate on behalf of our user base to increase their experience and satisfaction with Workday
- Have overall responsibility for the health of the core HR application, in terms of quality of operational effectiveness from a functional & technical standpoint
- Work closely with software vendor in the planning and design of application changes (including upgrades) and coordinating on delivery and deployment processes
- Stay abreast of functional & development tools, trends and practices, and act as an evangelist for items that should be considered for future initiative
- Lead requirements, design and configuration workshops for implementation projects as well as enhancement projects
- Create clear and comprehensive specification documents for application modifications and new functionality additions, for Workday
- Manage and implement application configurations
- Develop and execute comprehensive test plans to ensure high quality prior to deployment
- Experience working with customers to gather requirements and translating them into system/technology requirements is a must
- History of working with confidential data is preferred
- Bachelor's Degree with 3+ years of experience in a technical support and/or software development role preferred.
- Experience supporting large corporate applications and systems.
- Experience in the HR domain and on Workday is required.
- Strong technical troubleshooting skills, including debugging and analysis of performance issues.
- Strong communication skills and ability to work closely with users and provide a high level of customer service in a friendly, professional manner.
- Able to generate reports based on raw data (Strong Excel & PowerPoint Experience).
- Experience in a Global environment preferred.
- Other members of the HR IT team, including Workday Delivery Team
- Global HR stakeholders to prioritize, document, and test enhancements to existing systems
- Development and QA Teams on enhancements
- ID: #23296889
- State: Massachusetts Boston 02114 Boston USA
- City: Boston
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2021-11-23
- Deadline: 2022-01-01
- Category: Systems/networking