Vacancy expired!
- pushing for this to be fully remote, but for now it's Hybrid (11 days a month in the office, the rest from home)
- Responsible for the day-to-day operations of and support for applications and systems related to messaging including: Microsoft Exchange servers, Microsoft Outlook, Exchange Active Sync, and other applications.
- Provide support for end users as Foley Hoag’s top tier of support for email and Active Directory issues.
- Work with vendors to support Foley Hoag's email and Active Directory systems.
- Monitor and respond to issues or service requests reported to the Support Desk and create and resolve problem tickets for service issues.
- Participate in after business hours operational maintenance activities and deployments
- Plan, deploy solutions, document procedures, and coordinate systems software and hardware activities with local and remote team members and their clients.
- Collaborate with other service teams to assist in solving service problems when related to UC services
- Monitor and analyze messaging to ensure 99.9% uptime
- Be available outside of business hours to resolve critical downtime events
- Bachelor's Degree in a technology-focused major or equivalent experience.
- 5+ years of strong experience in a Microsoft Exchange and Office 365.
- Experience in an Enterprise IT environment, having hands on experience administering email, email archiving, mobility, and performed operational and break/fix activities
- Demonstrated leadership, analytical skills and problem-solving capabilities.
- Extensive communication and interpersonal skills; ability to communicate at multiple levels, with experience presenting technical proposals to non-technical peers and leadership.
- Experience with MDM solutions, preferably Intune
- Strong understanding of networks and related WAN/LAN technologies
- Experience migrating to and supporting Exchange Online
- ID: #44834599
- State: Massachusetts Boston 02108 Boston USA
- City: Boston
- Salary: $110,000 - $120,000
- Job type: Permanent
- Showed: 2022-08-13
- Deadline: 2022-10-09
- Category: Et cetera