Vacancy expired!
RESPONSIBILITIES:Kforce has a client that is seeking an IT Support Engineer in Waltham, MA.
Summary:The position requires excellent technical, communication, and interpersonal skills and the ability to provide superior support and service to the end users. They will be responsible for providing timely and accurate end user support for issues of simple to moderate in scope (desktop/network/production applications, VPN/LAN/WAN, telecommunications, and hardware).Responsibilities: IT Support Engineer will troubleshoot desktop computer hardware, software, printers, tablets, faxes, and phones Setup, configure, install, move, and/or deliver laptop/desktop computer systems and printers while ensuring proper functionality Monitor the helpdesk support ticket queue and analyze, respond to, and resolve end user inquiries; Update tickets with accurate and timely records of work performed and resolution detail Troubleshoot Microsoft Windows, Microsoft Office, and other corporate software issues Refresh older systems by applying the corporate PC image and configure based on the role of the end user Install approved software as requested Setup new hire systems, Active Directory accounts and local accounts Ensure that all systems are maintained at current patch levels for operating system, browsers, security, and applications Troubleshoot connection issues with LAN/WAN Assist end users working remotely with their technical issues. This will include network connectivity, VPN, laptop issues, and other various IT concerns Report and escalate unresolved high priority problems Develop and maintain proficiency in the use of company-wide standard software Assist users in the operation of laptop/desktop computer hardware, software, and peripheral devices Assist users on the use of VPN and associated security devices, and troubleshoot end user issues related to these technologies Support end user audio/video technologies and collaboration toolsREQUIREMENTS: To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed Relevant education and/or training will be considered a plusThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.- ID: #49972660
- State: Massachusetts Waltham 02453 Waltham USA
- City: Waltham
- Salary: $15 - $20 hourly
- Job type: Contract
- Showed: 2023-05-20
- Deadline: 2023-07-18
- Category: Et cetera