Vacancy expired!
IT Support Manager (Hybrid- Boston) compensation: $125K plus BonusAn established and fast-growing financial services firm is seeking an IT Support Manager to join their Boston based team. This person will manage the US IT Support team and will cover many functions including desktop support, vendor management, software rollouts and more.YOUR CAREER GOALSThe ideal candidate is motivated, adaptable and takes a customer service mindset. They will also be comfortable leading a small team in a fast-paced ever-changing environment.POSITION RESPONSIBILITIES- Drive a culture that continuously raises the bar in the area of IT support
- Manage a team of Service Desk Engineers. Provide coaching and support the development of skills and capabilities
- Coordinate activities with the MSP partner and hold them to robust SLAs
- Drive Service Desk KPI's towards achieving a world class service by ensuring high resolution on first call and robust processes to quickly resolve user requests
- Conduct ongoing measurement of SLAs by both the internal team and suppliers to ensure delivery to agreed SLAs
- Manage the Major Incident process including resolution management, providing timely communications, and producing the root cause analysis documentation
- Coordinate and manage local and global infrastructure projects such as software rollouts, office moves or expansions, mobile device management solutions and general infrastructure upgrades We offer you:
IN EXCHANGE FOR YOUR HARD WORK- A comprehensive health & medical benefits package
- Generous PTO
- Career development & advancement opportunities
- And much more!
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting . We look forward to working with you.Beacon Hill. Employing the Future
- ID: #49811128
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State: Massachusetts
Boston
02117
Boston
USA
- City: Boston
- Salary: $1 - $135000 per annum
- Job type: Permanent
- Showed: 2023-04-28
- Deadline: 2023-06-26
- Category: Et cetera