Lead Desktop Support Analyst - Boston

Lead Desktop Support Analyst - BostonOur client, a global financial services company is currently recruiting Desktop Support Analyst to join our TechConnect team. The Desktop Support Analyst (DSA) is responsible for Infrastructure Systems related projects in their assigned business line(s). The DSA seeks to understand the internal client’s business as well as their technology requirements. Duties include analysis of business requirements, assisting with business cases and ROI, as well as acting as project coordinator on all systems related implementations. Some of your key responsibilities include: Technical

• Lead/Manage small team- 4 jr people
• Monitor business unit technology needs by knowing the department and strategic direction.
• Acts as liaison between Systems technical staff and end users during trouble-shooting.
• Provide 24x7 support on rotating basis.
• Analyze processing methods and identify solutions through assessment of various system alternatives.
• Identify technology opportunities that will affect specific business area strategy and performance.
• Measure customer satisfaction, the System organization's effectiveness and specific on-going needs of the business area.

• Work with clients to manage and prioritize technical projects.
• Manage moves, adds, changes of software and hardware for all equipment, including equipment used on desktops, in test labs and training rooms.
• Advise Desktop Support Technicians and Help Desk staff in trouble-shooting systems and equipment problems, identifying causes and recommending solutions.

• Consult with System teams and vendors to determine department systems requirements and solutions.
• Consult with other EUC technicians and DSA’s to determine system requirements.

• Bachelors degree in Management Information Systems, Computer Science, Information Technology, and/or equivalent work experience.
• 4+ years experience supporting PC hardware, op systems, software.
• Related Financial Services business background (a plus, but not required).
• Knowledge of several operating systems.
• Familiarity with LAN environments, Windows and GUI-based design.
• Analytical and problem solving skills.
• Ability to use standard desktop tools effectively, including Microsoft Office.
• Ability to work in a team environment.
• Client service skills.

• A collaborative environment that enables you to step outside your role to add value wherever you can
• Direct access to clients, information and experts across all business areas around the world
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
• A culture of inclusion that values each employee’s unique perspective
• High-quality benefits program emphasizing good health, financial security, and peace of mind
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
• Volunteer opportunities to give back to your community and help transform the lives of others