Manager- Catering & Banquets

The Encore Boston Harbor Manager – Catering & Banquets will manage the daily operations of group dining events. The Manager will be responsible for all aspects of daily operations including staffing and labor management, ordering and inventory, guest service and execution of all associated Food & Beverage to standards of preparation and presentation. This includes, but is not limited to; the management of the department strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES:   Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.Manages the performance of team members under his/her area of responsibility.Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.Responsible for hiring, performance management, and employee engagement within the department.  Provides training opportunities, constructive and positive feedback to team members within area of responsibility.  Creates a motivating environment.Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.Oversees the implementation of standards as detailed in the departmental standards and procedures manual.Ensure staff are diligent in their opening and closing procedures and that the facility is always correctly prepared.Check environmental elements including sound, lighting and temperatures are always correctly set. Conduct effective shift briefings ensuring all staff are aware of service flow, VIP guests, and other special arrangements as set forth in the Catering Event Order.Encourage and motivate staff to provide optimum service during all shifts.Share recommendations and guest comments to the Director of Banquet Operations & Executive Chef to reflect guest feedback.Resolves guest’s complaints and team member difficulties.Works with safety as a priority and follows department and company safety standards.Maintains relevant knowledge of industry through continuing education and training.Performs any other job-related duties as assigned.