Manager - Ice Cream Alley - 2025 season

To apply, please submit a resume and cover letter to hello@icecreamalley.com or respond to this posting.

About: Ice Cream Alley is a local, independently owned ice cream scoop shop in downtown Greenfield. Operating from April through October, we serve a curated selection of flavors from a variety of high-quality local producers as well as interesting sundaes. We are committed to the local community and strive to treat our workers well, activate downtown Greenfield as a social space, and bring a little magic into our neighbors’ lives.

Title: Shop Manager

Purpose: The manager carries out the shared vision of the business as stated in the operations manual and is accountable to the general manager and the owners. Within those confines, the manager has broad autonomy in the day-to-day operation of the shop, including curating the menu and developing new offerings.

Rate of Pay:

$200 weekly stipend for administrative tasks

$100 weekly bonus for 3/24 - 4/14 for additional beginning-of-season work

$20/hr plus tips for working in the shop

Dates: Training will take place the week of March 16th, 2024. Regular season runs through October 25th.

Job Structure: The manager can expect an average of 10 hours per week of general administrative work (described below), some but not all of which can be completed remotely. Additionally, the manager is required to work a minimum of three scooping shifts per week, four to five shifts preferred.

Benefits: This is an unbenefitted seasonal position.

Profit Sharing: In addition to the base salary, a manager who completes an entire season in the position will receive, as an end-of-season bonus, up to 5% of the business’s net profits (contingent upon positive performance reviews throughout the season.)

Reports To: Ownership Group

Duties as Manager:

Attends weekly meetings with general manager or ownership group

Provides direct customer service, acting as both the face of the business and a model for other employees

Holds employees accountable to standards of service, quality control, and cleanliness set by the owners

Works with owners to hire staff

Trains, schedules, and supervises a team of 4-8 employees

Logs detailed weekly inventory, notifies general manager of additional needs

Receives deliveries and stocks the shop

Creates and manages the menu

Keeps employee manuals and task checklists up to date

Coordinates deep cleaning of the shop on a regular schedule

Communicates with employees and answers questions as they arise

Updates website and manages social media accounts (Facebook and Instagram)

Responds to business emails and voicemails, and responds to customers on social media

Disciplines employees when appropriate, in collaboration with the owners

Ensures that the space is immaculately clean and inviting for customers

Ensures that the space and operation are compliant with health codes at all times

Brings issues and ideas for improvement to the general manager

Serves as the first line of emergency coverage for employees who call in sick (emergency coverage is compensated at time and a half)

Other administrative tasks as assigned

Required Qualifications

Two years of experience in food service or customer service (or equivalent; please explain equivalency in your cover letter)

Experience training employees and holding them accountable to standards

Demonstrated ability to:

Communicate verbally and in writing

Solve problems and generate creative ideas

Plan and manage time

Work as a member of a diverse team

Background in food allergy safety

Preferred Qualifications

Bachelor’s degree or equivalent (please describe equivalency in cover letter)

Supervisory experience, preferably in food service

A valid driver’s license and a reliable vehicle (standard mileage rate provided for any on-the-job driving)

Servsafe or ServSafe Manager certification

To apply, please send a resume and cover letter to hello@icecreamalley.com