Network Engineer job vacancy

Vacancy expired!

Job Title:

NETWORK ENGINEER (IT Site Administrator)

Location:

Westfield, MA (On-site)

Duration: 3 Months with possibility of Extension

Job Description: Seeking to hire a consultative IT Site Administrator to join our collaborative IT Service Management (ITSM) team. The ITSM group is responsible for all desktop, voice, and server support. The desktop support includes managing LAN operations at Site, software and hardware installations, inventory control, second level support, etc. The IT Site Administrator will be the primary point of contact for office wiring and cable installations. This person will also serve as a mentor and participate in the development of the documentation of servers, infrastructure, and practices by providing communications to effectively maintain a resource of standardized practices.

Responsibilities:

Respond and resolve tickets/ incidents related to customer support or updates

Support, trouble shoot and configure remote access to assist network users with connectivity to HHS network from non-magnet connections
Troubleshoot and resolve Network issues/ infrastructure Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media
Install, configure, and support state issued mobile devices
Review server event logs daily to ensure optimal performance and identify potential issues
Implementation of EOHHS IT enterprise images for Desktops /Laptops

Manage the upgrade of hardware & software as needed; including new Anti-Virus, Operating System patches, or other mandated software upgrades
Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact
Assist Telecom with movement of IP phones and other groups with installation/ movement of assets
Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
Maintain disaster recovery package for servers and build/ restore servers

Manage site specific network infrastructure & server support projects; leading meetings to ensure resources are maximized

Experience:

Three (3) years of IT support or help desk related experience (field, desktop, mobile, etc.) working in a healthcare or hospital setting
Three (3) years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, WebEx) setting for communication

Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences
Proficient experience with at least one ticketing system with the ability to take notes and record all interactions and steps taken with the users. ServiceNow preferred
Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, Skype, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN

Skills:

Microsoft Windows 10/11
Active Directory/Azure
Server Operating Systems 2008 - 2019
Local Area Networks (physical and logical)
SCCM/Intune

SCCM
Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals
Basic security measures and requirements
Basic Networking knowledge and understanding
Mobile Support – Apple iOS and Android.

Education:

Bachelor’s degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience
Microsoft certifications is desirable, but not required

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

ID: #49903574
State: Massachusetts Westfield 01085 Westfield USA
City: Westfield
Salary: Depends on Experience
Job type: Contract
Showed: 2023-05-10
Deadline: 2023-06-18
Category: Et cetera