Office Support Specialist I - Victim Services & Restorative Justice Unit

Duties: Provides administrative support to the unit by coordinating and monitoring office and personnel related functions and activities to ensure efficient unit operations and compliance with established standards. Responsible for maintaining the Director’s and supervisor’s schedule. Screens telephone calls, responds to inquiries, and directs callers to the appropriate personnel. Screens and processes mail and other documents by receiving, logging, sorting, and distributing to ensure prompt delivery. Maintains unit databases. Composes, edits, and types routine and confidential documents including memorandums, reports, correspondence, policies and other documents as required. Conducts research and compiles information. Coordinates with agency staff, external stakeholders, and others in order to exchange information, coordinate efforts and resolve issues. Schedules and prepares materials for meetings and takes and distributes meeting minutes. Responsible for filing, copying, and distributing documents. Orders and maintains office supplies and updates resource listings. Performs other duties as assigned. Preferred Qualifications: Knowledge of principles and practices of office management and record keeping. Excellent word processing and prooing skills. Knowledge of Department of Correction policies and procedures. Ability to follow written and oral instructions. Ability to work independently using personal initiative. Excellent organizational skills. Comments: This is a Civil Service position. Please note that salaries for union positions are determined according to the provisions of the respective collective bargaining agreement. Applicants must have no felony convictions, to include any actions defined in 5 U.S.C. 301; U.S.C. 509, 510; 42 U.S.C. 15601-15609. The Massachusetts Department of Correction shall not hire anyone who may have direct contact with offenders, who has engaged in sexual abuse in a prison or other institution as defined in 42 U.S.C. 1997; or has been convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force or coercion, or if the victim did not consent or was unable to consent or refuse, or has been civilly or administratively adjudicated to have engaged in the activity described in the above paragraph. The agency shall consider any incidents of sexual harassment in determining whether to hire anyone who may have contact with offenders or residents. The DOC urges bi-lingual applicants to apply. First consideration will be given to those applicants that apply within the first 14 days. Office Support Specialist I: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions: I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services Organization: Department of Correction Title: Office Support Specialist I - Victim Services & Restorative Justice Unit Location: Massachusetts-Milford-50 Maple Street Requisition ID: 2400044F