Print Production Workflow Coordinator

The Print Production Workflow Coordinator delivers exceptional client service through the management and execution of print production, reprographics, copy, and office services operations within a professional corporate environment. This individual serves as the primary onsite print production resource, independently managing workflow, prioritizing projects, and ensuring all print and document production requests are completed accurately, efficiently, and within deadline.This highly visible, client-facing role requires a seasoned print production professional who can work autonomously, maintain strong client relationships, and adapt to evolving office services and hospitality support needs.Growth OpportunityThis role offers opportunities for professional growth within the broader Williams Lea and RRD network in Boston. Interested team members will have access to mentoring, cross-training, and exposure to additional service lines to expand their skills and career progression opportunities. Location: Back Bay, Boston, MASchedule: 40 hours per week, Monday-Friday 8am-5pm, with a 1-hour lunch breakWork model: Fully onsite Job DutiesServe as the sole onsite print production professional, independently managing daily print, copy, reprographics, and document production operationsCoordinate and execute high-volume and complex print production requests, ensuring accuracy, quality, and timely deliveryAssess incoming requests and determine the most effective production methods, equipment, and resources to meet client needsMonitor and prioritize workflow to successfully manage multiple projects and competing deadlinesConduct quality assurance reviews to ensure all deliverables meet client expectations and established standardsBuild and maintain strong relationships with client stakeholders through professional, responsive, and solution-oriented serviceRead, interpret, and fulfill requests received via email, phone, service tickets, and in-person interactionsMaintain production equipment, including replenishing paper, toner, and supplies, and coordinating service support when neededMaintain required logs, operational reports, and workflow documentationProduce required reports on scheduleCommunicate proactively with clients and management regarding project status, priorities, deadlines, and potential issuesSupport office services functions including reception, copy, reprographics, print, scanning, food and beverage and mail services as neededAssist with conference room readiness, basic audio/visual setup, room configurations, and meeting supportProvide hospitality support, including maintenance of pantries, kitchens, and common areas as business needs evolveDemonstrate sound judgment and the ability to resolve issues independently, escalating concerns appropriately when necessaryAdhere to Williams Lea and client site policies, procedures, and service standardsUse equipment, materials, and supplies in a cost-effective and efficient mannerLift and move paper, boxes, and production materials up to 50 lbs. as requiredTrain new employees on policies and procedures