Program Manager, Customer Success Architecture

We’re seeking a Program Manager to join our Customer Success Architecture team, within the Customer Success Strategy & Excellence organization.You will lead the creation of our Customer Success Path program at CyberArk, which guides customers to achieve their desired business outcomes.This is a highly influential, visible, and strategic role.  You will collaborate with Technical and Customer teams to develop this program from its early phases, into a mature practice at the heart of our Customer Success framework.We are looking for someone who is passionate about designing customer programs, enjoys collaborating across a diverse set of players, and is skilled at translating technical concepts into visually clear guidelines.ResponsibilitiesResponsible for designing, executing, and managing the Customer Success Path program, including timelines, milestones, key meetings, and ongoing governance.Partner closely with other members of the Customer Success Architecture team to execute the program workLead the development, design, publication, and refinement of outcomes-based Success Paths, detailing product-specific use cases and capabilities which lead to outcomesCollaborate with Product and Customer Success teams to create general product-based reference architecturesPublish designs as high-level 'terminus maps' for internal use and translation into customer-facing materialsIntegrate these ‘terminus maps’ into a comprehensive map across products and capabilities, towards defined business outcomes for CyberArk customersProvide guidance on Success Path literacy and usage for both internal teams and customersAct as the face of the program, presenting to audiences of all levelsCollaborate with key teams to map the ideal delivery methods & practices against Success Path use cases, identifying areas of opportunityParticipate in select cross-functional CX efforts