Quality Improvement Manager

Job Type: RegularTime Type: Full timeWork Shift: Day (United States of America)FLSA Status: ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.The mission of Beth Israel Lahey Health Performance Network (BILHPN) is to support and improve access, quality and efficiency of patient-centered health care with a foundation of diversity, inclusion, compassion and respect. BILHPN collaborates with employed and independent providers, hospital leaders, administrators and care teams across our network to achieve these goals. The network includes 4000+ physicians and 10+ hospitals, 10 local care units, which care for over 1 million patients per year. The BILHPN Performance Improvement Manager will report directly to the BILHPN Performance Director and will manage multidisciplinary team(s) which will include pharmacy, quality, clinical documentation improvement, care management and SDOH professionals. These multidisciplinary and cross functional teams are responsible for performance improvement activities, program deployment, and workflow redesign across Local Care Units (groupings providers, practices, and a hospital) in an identified geography. The Performance Improvement Manager will focus their team’s efforts around the use of analytics and reporting for ongoing monitoring of performance improvement opportunities, implement performance improvement programs, identify and share best practices for the LCUs and deploy key resources out to the practices, when needed. The person in this role will partner closely and collaboratively with colleagues in Population Health/Clinical Excellence to ensure successful implementation and execution of the programs. The Performance Improvement Manager, along with the Performance Director, works to create cohesive teams that are committed to performance improvement within their LCU and associated practices. The Performance Improvement Manager and their teams are an important resource to the LCUs and practices and must be nimble enough to pivot resources from their teams where they are most needed. This job description is intended to provide a general overview of responsibilities and qualifications for the role. Specific duties and qualifications may vary depending on the organization and its needs.Job Description:Essential Duties & Responsibilities including but not limited to:Manage a multidisciplinary team, includes hiring, firing, evaluations and day to day managementDemonstrates the ability to work effectively with a wide variety of people and develop professional working relationshipwith staffBuild a cohesive team and manage key relationships across the BILHPN network, working effectively with a wide varietyof people and cross functional teamsDevelopment of performance improvement plans and business action plans focused on driving performanceImplement programs designed and developed by the Pop Health Team identified as helping performanceSet clear expectations and provide regular feedback, by conducting performance evaluation for the LCUs, training and development opportunitiesAbility to communicate and manage the change process within assigned territoriesWorkflow redesign with practicesProven Customer Service SkillsUtilize data to identify performance improvement capabilities, Analyze data patternsArticulate and present to key stakeholders the performance improvement opportunities needed for successDevelops and maintains effective working relationships with key strategic accounts and stakeholders within each regionMonitor performance on key metrics and implement new work plans when performance is not meeting targetsFollow Up on all outstanding items coming from meetings with practices and LCUsOrganizational Requirements:Maintain strict adherence to the BILHPN Confidentiality policy. Incorporate BILH standards of Behavior and Guiding Principles into daily activities. Comply with all BILH Policies. Maintain courteous and effective interactions with colleagues and patients. Demonstrate an understanding of the job description, performance expectations, and competency assessment. Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. Participate in departmental and/or interdepartmental quality improvement activities. Participate in and successfully completes Mandatory Education. Perform all other duties as needed or directed to meet the needs of the department.Minimum Qualifications:Education: A Bachelor’s Degree is requiredLicensure, Certification & Registration: NoneExperience: Minimum five of project/performance management or clinical operations experience in a healthcare setting required. · Familiarity of process improvement strategies in the area of quality, clinical documentation improvement, care management, pharmacy and social determinants of Strong organizational skills and the ability to map complex workflows and processes · Ability to lead teams · Ability to work with data analysts and communicate needs · Strong communication skills, both written and verbalAs a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled