Renewal Customer Success Specialist

Mendix – the leading low-code application development platform:The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process. Read our Customer Stories (https://www.mendix.com/customer-stories/) to learn more about the wealth of software and solutions global organizations have built with the Platform.At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.Job Description: A Renewal Customer Success Specialist (CSS) at Mendix is responsible for managing and renewing Mendix customer software contracts. As part of the Customer Success Organization, the Renewal CSS will drive and manage the renewal process for Mendix customers. As a Renewal CSS, you will work directly with customers and in partnership with Account Executives and Customer Success Managers to drive on-time, multi-year renewals, reduce churn, and increase Annual Contract Value (ACV). Candidates should demonstrate experience navigating complex contracting processes, pricing and product negotiation skills, and an ability to build relationships while creatively solving customer challenges. Responsibilities:

Manage all aspects of the subscription renewal process for a defined set of customers, to include from opportunity to quoting to invoice.

Become a SME on Mendix licensing models to provide both sales and customers assistance in licensing discussion.

Partner with Sales and Customer Success Managers to provide regular and accurate updates on renewal status to management.

Manage renewal opportunities in a timely manner to ensure visibility, accurate reporting, updated status.

Understand and manage customers’ paper process to ensure timeliness in contract renewals.

Manage the extension process for delayed renewals, identifying expansion opportunities to generate additional revenue (upsell/cross-sell) that may arise during the renewal management cycle.

Requirements:

2+ years of demonstrated experience in a customer facing technology sales or technology finance role, with SaaS products to enterprise scale customers.

A successful track record of meeting and exceeding sales targets, creatively negotiating complex pricing and contracts with high customer satisfaction.

Excellent attention to detail, organizational and time management skills with the ability to manage high transaction volumes in a high touch manner

Excellent customer service skills

Excellent verbal and written communication and in-person and virtual presentation skills

Ability to work independently and to collaborate effectively across functions

Experience with Salesforce required and Mendix is highly preferred

Formal sales training experience (ForceMgmt, MEDDPIC, etc.) is a plus

If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.Equal Employment Opportunity StatementMendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .Job Family: Customer SuccessReq ID: cf82e64a-db08-4a78-8f7d-04a00ada7f65