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- Deliver prompt support solutions for Windows computer systems, Linux Virtual Terminals (VDI), Cisco phone and networked enterprise services by phone, via e-mail, in person, or remote sessions.
- Set realistic expectations with the end-user and communicate issues which negatively impact expectations in a timely manner.
- Optimally resolve escalated workstation issues.
- Effectively document all support efforts into the incident tracking system.
- Assist with troubleshooting outages/interruption of services hosted by DTCC.
- Contribute to the ongoing cycle of improving Desktop processes.
- Support for Audio / Visual conference room end points
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately.
- Weekend work a/k/a outside of work hours - as needed and recurring On Call Support.
- Minimum of 2 years of related experience
- Bachelor's degree preferred or relevant experience
- Desktop Support Experience, Excellent Customer Service
- Good Communication Skills (oral and written)
- Active Directory
- McAfee EPO, Intune, iPhones
- Microsoft Office 365
- Virtualization (VMware\\Citrix)
- Basic Networking understanding (TCP/IP)
- Service Now
- Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
- Global Collaboration: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.
- Communication: Articulates information clearly and presents information effectively and confidently when working with others.
- Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, positive relationships while at the same time is comfortable with challenging ideas.
- Innovation and Creativity: Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.
- ID: #43653390
- State: Massachusetts Boston 02210 Boston USA
- City: Boston
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-06-28
- Deadline: 2022-08-26
- Category: Et cetera