Senior Help Desk/Infrastructure Support

I have a long term contract opportunity for an IT Support Specialist to join the team for one of our top tier clients. This role will require a candidate that has a solid understanding of Microsoft applications (Windows 10/11, O365, Active Directory).If you have any questions, please do not hesitate to reach out. Please send a word version of your resume for consideration.

• Provide onsite desk support to users via call or chat sessions for troubleshooting.
• Provide hands on white glove support to internal users.
• Document all issues and initiate escalated calls to proper teams and appropriate IT areas.
• Solid understanding of Microsoft applications including Windows 10/11, O365, Active Directory
• Mobile device management for IOS and Android is a huge plus.
• Solid knowledge of computer hardware and software including basic knowledge of Microsoft applications,
• Excellent analytical, communication and customer service skills required.
• Ensures customer satisfaction throughout the service delivery transaction.
• Provides software, hardware installation and support for desktops and laptops.
• On-site field desktop support to customers
• Installs, maintains, troubleshoots and repairs PCs, associated software, network peripherals.
• Provide support for Engineering and other non-third party supported software including installation, licensing and in depth troubleshooting.
• Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and latest Windows operating system issues Windows 10, Windows 11.
• Work with and support IT team on local and enterprise initiatives
• Computer building background experience preferred. A+ certification, Specific Manufacturers certifications and/or training as required. i.e. Dell, Microsoft, COMPTIA, and Network Plus.

• Excellent communication skills
• Experience working with hardware, software and peripherals.
• Experience working with customer technology and support requirements
• Good interpersonal skills to resolve field support problems
• Strong analytical and attention to details
• Good time management and organizational skills
• Ability to resolve complex hardware/software and equipment problems
• Ability to provide guidance to other field engineers
• Experience with AV/ teleconferencing equipment.
• A+, Dell, Microsoft, Apple and other related certifications are a plus.