Senior Implementation Manager

14 Nov 2024

Vacancy expired!

Job Description

What We Do:

The implementation team at Payscale is part of the Service organization. We serve as the first point of contact for newly signed or upgrading clients by establishing client sites, providing access, and helping clients navigate the successful set up and population of their Payscale product of choice. We lead one-on-one product implementations in partnership with the client, Customer Success Managers, and Product Support as well as collaborate with the broader product implementation group to ensure timely implementation and drive early product value for new customers.

What You Do:

The Sr. Implementation Manager is the primary contact in the onboarding of new clients. This includes helping the client navigate the implementation experience, owning the coordination of efforts across all teams, and partnering with and assisting clients with their tactical compensation administration initiatives within our proprietary compensation point solution software.The Senior Implementation Manager assumes a leadership role for client facing activities, coordinating the implementation project initiatives of our client partners and ensuring that milestones/goals/deliverables are met.

Day-in-the-Life:

As a Sr. Implementation Manager, a typical day may include the following…

  • Act as the primary internal and external contact for new clients via meetings and email.
  • Partner with and assist clients in data configuration and product user interface setup within the PayScale application.
  • Demonstrate system functionality throughout the course of the implementation process.
  • Work closely with Product Support team members to report & follow through on product support requests and bugs throughout implementation.
  • Address any concerns and refer out of scope requests to the appropriate person(s) within Payscale.
  • Ensure client satisfaction and product/service adoption.
  • Establish relationships and ensure open communication channels across multiple functions.
  • Lead by example displaying a positive, service first attitude to internal / external clients.

· Educate and develop team members assigned to implementation projects.

· Address any concerns and refer out of scope requests to the appropriate person(s) within Payscale.

· Participate in sales pipeline and resource planning.

· Liaise with senior management and others as necessary, within the account management structure.

First Year in Role:

· Month 3: Completed all orientation as well as training activities for at least one Payscale product and begin leading client facing interactions.

· Month 6: The ability to independently run implementations on Payscale product supported for clients with increased complexity or scope. Be able to autonomously trouble shoot most challenges and be familiar with resources to allow self-sufficiency in raising or pursuing resolution as appropriate.

· Month 12: Have subject matter authority knowledge on the implementation of initial product assigned and be able to independently manage implementations for the most complex clients.

Qualifications

Experience:

· Bachelor’s degree and at least 5 years of experience in survey analysis, compensation program management, and/or compensation systems required.

· Experience in a customer-facing role in a SaaS product organization required.

· Experience in product support, implementation, or project coordination required.

· Experience with Salesforce or similar CRM desired.

· Experience with the MarketPay tool as an end-user, or previous experience within Payscale that required technical knowledge of MarketPay, highly desirable.

Skills:

· Ability to run full-cycle implementation projects

· Proven project management skills.

· Experience working with large data sets and Microsoft Excel required.

· Advanced understanding of how relational databases work.

· Ability to lead client meetings with confidence and have a keen understanding of compensation practices and how they can be incorporated into PayScale product offerings.

· Ability to work successfully, independently, and take ownership of problem solving.

· The highest ethical standards needed to protect the confidentiality of client and survey publisher data.

· Strong communication skills (both verbal and written), and a commitment to accuracy, reliability, attention to detail, and client service.

· You are a self-starter, show success in proactive learning, and be self-managing.

Tools:

· Salesforce or similar CRM.

· High level of expertise utilizing PC/Web applications, particularly Excel and Word.

· Deep understanding of relational databases.

· Previous experience with compensation management software.

Meet Your Manager:

Dawn Dugan is one of the original members of the Payfactors team, joining the organization during its start-up phase in December of 2013. Over the last seven years she has worn many hats and managed multiple teams in the support and services area. Prior to entering the compensation technology field, Dawn was a compensation-focused content marketer and published author who specialized in helping comp professionals write books and other content that positioned them as experts in their field. Her core tenets as a manager are fostering autonomy, and promoting an environment of mutual learning, support, and respect.

Additional Information

Benefits & Perks – The Highlights:

All around awesome culture where together we strive to:

  • Pursue excellence every day
  • Create customer value
  • Compete to win (and lose!) as a team

As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:

  • Regular virtual company meetings
  • Coffee chats
  • Table for 4 Executive conversation
  • Spirit Week
  • Pulsing tools for continuous conversations to drive performance and career growth
  • Strengths based tools designed to help employees engage with peers and managers, supported through a program called StandOut
  • Access to top notch learning courses for all employees through LinkedIn Learning
  • As well as constant re-evaluation of what our employees need to be successful at work!

Our more standard benefits include:

  • Flexible Paid Time Off program – most employees average around 3 weeks per year
  • 14 paid holidays including Independence Week, Juneteenth and World Mental Health Day
  • 3 comprehensive health plans to fit your unique needs; plans have up to 100% company-paid premium coverage for employee Medical, Dental and Vision
  • Access to Premera’s Healthcare Services including an Employee Assistance Program (EAP), 24-hour Nurse Hotline, Telehealth (Doctor on Demand), Talkspace, and other virtual care options
  • Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
  • Company Paid Short Term Disability, Long Term Disability, and Life Insurance
  • Comprehensive Paid Parental / Adoption Leave program
  • 401k program with fully vested, immediate company match

Equal Opportunity Employer: We embrace equal employment opportunity.

Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

  • ID: #22769045
  • State: Massachusetts Boston 02108 Boston USA
  • City: Boston
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2021-11-14
  • Deadline: 2022-01-11
  • Category: Et cetera