Senior Manager, Renewals CoE

The Renewal Sales organization at ServiceNow is undergoing an exciting transformation—reimagining our go-to-market (GTM) approach, elevating the customer experience, and fueling the company’s growth. As we scale rapidly, we are seeking a strategic and dynamic leader to lead the Renewals Centre of Excellence (CoE). This high-impact role will be instrumental in driving key renewal sales initiatives and enabling scalable, cross-functional programs that support our growth and operational excellence.About the Role:As Senior Manager of the Renewals CoE, you will play a critical role in shaping and executing transformational programs that support both our Renewals and Use Verification teams. You will report to the AVP of Subscription Use Verification and collaborate closely with regional Renewals leaders and stakeholders across sales, operations, product, and customer success.This is a quota-carrying leadership position with the following primary areas of focus:New Product Introduction (NPI):  Represent the Renewals organization in the NPI process to ensure product readiness for Renewals and prepare Renewals specific product enablement to ensure organizational readiness to sell. In addition, you will own the development of sales and customer-facing assets that support renewing customers in moving to new offerings.Renewal[CP1]  Centre of Excellence:  Lead a team of product migration specialists responsible for supporting the renewal sales team in crafting commercial proposals. This includes assisting with the design, preparation, and presentation of renewal offers to customers with a focus on migration, optimization, and value realization.Support Renewal Account Manager (RAM) Onboarding:  Maintain and evolve RCoE specific onboarding programs for newly hired RAM’s (Renewal Certification & Quoting Workshop[CJ2] )Scale and evolve​ the Renewals Centre of Excellence as a strategic function.  Develop value add service offering for Renewals based on improving RAM productivity.  Lead cross-functional initiatives in collaboration with program sponsors and senior stakeholders that deliver scalable processes that improve operational efficiency and drive renewal success.About YouYou are a Renewals leader who combines strategic vision with strong execution. You bring deep SaaS expertise and a passion for driving operational excellence and customer impact. Specifically, you:Are a subject matter expert in Renewals with a proven ability to think strategically while executing tactically.Have experience developing impactful sales enablement tools and customer-facing collateral (samples will be requested).Possess a strong understanding of SaaS sales motions, renewals, licensing models, and product readiness workflows.Have led cross-functional initiatives in a matrixed environment and embrace continuous improvement practices.Build trusted relationships and influence stakeholders at all levels with ease.Communicate clearly and collaboratively, always putting the customer at the center.Thrive in fast-paced, high-growth settings where agility and focus are essential.Have experience managing Renewals budgets, headcount planning, and key business rhythms such as quarterly All Hands.This role is perfect for someone who brings order to ambiguity, thrives in complexity, and is energized by the opportunity to shape a growing, customer-first organization.