Service Coordinator

Hiring for a service coordinator for an exciting role in Bedford, MA. Pay: $21.57Hours: M-F 9:30AM - 6:00PMDescription:Essential Functions: Creates, maintains and re-dispatches service calls for Field Service Engineers and other field personnel. Maintains accurate records in the SAP. This includes accurate customer information and field service engineer assignment in the instrument master record. Performs a variety of clerical functions related to ordering, shipping and distribution of field service parts. Interacts with distribution and planning personnel on parts status, availability, and estimated time of arrival Supports the Depot Repair process. This includes creating returns, shipments and return labels for repaired instruments and loaners. Reviews Service Calls for billing. Review POs for accuracy where applicable. Resolves customer issues pertaining to credit/claims on service reports. Researches and decides on appropriate action required Provides customers as well as internal, service and applications the best possible customer service and accurate information in all types of interactions. Escalates unresolved issues as needed to the designated escalation point.Skills:order entry, data entry, microsoft office, customer service, Computer skills, Attention to detail, Customer support, SAP, CRM, Call center, Technical support, inbound call, order processing, retail, cashier, Customer experience, TroubleshootingAdditional Skills & Qualifications:The ideal candidate for this position will exhibit the following skills and capabilities: Must be able to work in a fast-paced environment, be able to prioritize projects, and multi-task Strong written and oral communication skillsI) Strong attention to detail; detail-oriented., Strong Problem solving skills Strong customer service and interpersonal skills; ability to build relationships and cooperate with internal and external customersExperience Level:Entry LevelAbout Aston Carter: At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.