Service Management

02 May 2024

Vacancy expired!

• Monitor HR Security Mailbox, IT ServiceNow, HR ServiceNow queue and triaging inquiries• Provide day-to-day management of the Service Desk function, including troubleshooting, compliance responses, and colleague support• Assist colleagues with the resolution of escalated tickets, and collaborate with cross-functional teams to determine the scope and feasibility of solutions• Identify areas of process improvement by working closely with the Help Desk technical personnel• Compile and analyze data to produce monthly reports on ticket volume, SLA adherence, and system uptime, and recommend strategies to reduce ticket counts and improve colleague experience.

  • ID: #49841604
  • State: Massachusetts Amesbury 01913 Amesbury USA
  • City: Amesbury
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2023-05-02
  • Deadline: 2023-06-30
  • Category: Et cetera