Site Account Representative II (Pfizer)

Work ScheduleStandard (Mon-Fri)Environmental ConditionsAdherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degrees, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Various outside weather conditionsJob DescriptionWhen you’re part of Thermo Fisher Scientific, you’ll do meaningful work, and join a team that values performance, quality and innovation. As an integral partner of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and pathways to bring relevant contributions to the world.Location Specific Information;This is an on-site role working out of Pfizer.Discover Impactful Work:Thermo Fisher Scientific Inc. is seeking a Site Account Representative II in Andover to enhance technical expertise and improve equipment availability and reliability. This role involves implementing LEAN principles and Continuous Improvement methodology alongside the Site Operations Lead and asset management/maintenance teams.A Day in the Life:

Perform and support a wide range of engineering and customer support tasks, including field investigations, project scope development, vendor walk-downs, and shutdown coordination.

Provide occasional project oversight and supervisory roles for contracted resources.

Foster and promote a safety culture by exemplifying and enforcing site safety procedures.

Promote a Culture of Inclusion & Equity aligned with Thermo Fisher's values.

Apply and adapt a wide-ranging understanding of operational principles and practices using current technologies and progressive experience.

Actively participate in or lead site & corporate initiatives like Communities of Practice and VPP compliance.

Demonstrate working knowledge of MS Excel, Microsoft Project Manager, CMMS systems, AutoCAD, and similar software.

Collaborate effectively with internal team members, customers, colleagues, management, external vendors, contractors, and visitors.

Serve as a field Lead or Project Lead on assigned projects, performing complex engineering assignments.

Lead Root Cause Analysis (RCA) investigations.

Review PM and corrective work orders to ensure adequate resolution.

Collaborate with site reliability engineers to ensure consistent and reliable service delivery using advanced analytical techniques.

Coordinate and develop shutdown strategies with planners, schedulers, and project teams to minimize operational impact.

Analyze and launch cost reduction initiatives.

Keys to Success:Education:

Degree in Engineering required

Experience:

1+ year of customer service experience preferred

Knowledge, Skills and Abilities:

Proven ability to independently resolve routine customer happiness issues.

Strong interpersonal skills with the ability to communicate effectively with a wide variety of people.

Demonstrated troubleshooting ability to diagnose and resolve problems on sophisticated laboratory instrumentation.

What's in it for you:We offer competitive remuneration, annual incentive plan bonus, healthcare, company 401k, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovationOur Mission is to enable our customers to make the world a healthier, cleaner and safer place. As one team of 100,000+ colleagues, we are working together to accelerate research, tackle scientific challenges, drive technological innovation and support patients in need. StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.