Site Manager/PLEASANT STREET

Position: Site Manager Reports to:  Director of Transition & Community Services Hours:  Full Time/Salary Location: Pleasant Street Malden Triangle’s Expectation of Employee:

Adheres to Triangle Policy and Procedures

Acts as a role model within and outside Triangle Performs duties as workload necessitates

Maintains a positive and respectful attitude

Communicates regularly with supervisor about Department issues

Demonstrates flexible and efficient time management and ability to prioritize workload

Consistently reports to work on time prepared to perform duties of position

Meets Department productivity standards

Essential Duties and Responsibilities:

Daily:

Supervises Program Coordinators, Employment Specialist, Program Monitor, and other staff to ensure delivery of community-based activities aligned with Community Based Day Supports and Employment Supports models

Creates and sustains a safe environment for participants emphasizing personal choice

Ensures proper participant supervision is being provided in-house and, in the community, at supported employment sites, and during times of transition including transportation, in and out of MassTran , The Ride, etc.

Serves as primary point of contact for parents, state funding partners, and community/employer partners

Implements contracting and billing procedures for DDS and MRC

Networks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities, all performed in the community

Ensures 70% of programming and 90% of employment activities occur in the community

Oversees training and orientation of new staff for software systems, programming components, and program related logistics

Coaches Program Coordinators and staff to provide individualized support and problem solving for participants and their families

Reports progress and challenges to Director of Transition & Community Services on a regular basis

Ensures and maintains proper staff to participant ratios; provides direct care support as needed

Ensures proper physical and aging-related supports for Senior Community (and otherwise) are secured/provided as needed

Provides regular checks-ins with staff and program participants to ensure services relate to individual’s goals, needs, desires & interests

Consults with Program Coordinators to ensure consistent case management practices are followed

Along with Program Coordinators, designs and implements systems to collect accurate data as needed for ISP’s, behavior plans, monthly progress notes, etc.

Provides oversight to ensure 98% of ISP documents are submitted on-time and 80% of ISP goals are met; checks HCSIS for any ISP submissions or incident report related issues that need to be addressed

Participates in agency wide committees and initiatives as assigned

Other duties as assigned

Weekly:

Attends other meetings or trainings that may be required

Ensures site is clean and presentable

Reviews, remedies, and submits weekly billing via Penelope or other reports

Monthly:

Along with the Program Monitor, ensures CBDS and employment activities are high quality and meet indicators and/or ISP goals

Identifies needs and resources for staff training and development

Reviews contract utilization reports and adjusts accordingly

Audits and reviews participant charts, Penelope database notes, and/or HCSIS entries in order to ensure proper documentation and in timely manner

Tracks and balances petty cash, adjusting spending as needed

Reviews, controls, and approves employee expense reports

Reviews budget and contract utilization ; adjusts accordingly

Coordinates with Program Monitor and staff to create and implement monthly schedules for program; solicits and provides feedback on a consistent basis to improve quality of services

Audits 2 participant binders per month and provides feedback to Program Coordinators

Conducts bimonthly staff meetings

Provides monthly, one-on-one documented supervision with staff

Attends bimonthly managers meetings

Serves as site representative (or appoints) for APLT, Human Rights Committee

Meets monthly with Director of Transition & Community Services for supervision

Conducts vehicle inspections, maintenance checks, and reports issues as appropriate

Quarterly:

Conducts fire drills regularly and logs results in the fire safety book

As Needed:

Supports staff and creates team setting for productive and positive environment

Intervenes in significant behavioral incidents to ensure the safety of participants and staff

Reports any internal or external maintenance needs to the building owner and/or Triangle Facilities Manager as appropriate

Reports or manages repairs or maintenance issues with Triangle vehicles; informs appropriate parties as necessary

Along with Program Coordinators, leads interviewing and hiring process for site, communicating with Director and Human Resources as appropriate

Oversees the review and intake of potential referrals; communicates with Director, Quality Assurance, and Clinical Supports as necessary

Supports Employment Specialist in attaining competitive employment opportunities

Other duties as assigned

Qualifications

Bachelor’s Degree in related field preferred; may substitute with combinations of prior experience/credentials

One to two years in a supervisory role preferred

Ability to cold call companies/businesses/organizations to create volunteer and employment opportunities

State/Federal background check

Massachusetts Driver’s License and clean driving record

Language Skills

Ability to verbally communicate

Ability to read, analyze, interpret, and write documents.

Ability to respond and navigate common inquiries or complaints from regulatory agencies, or family members.

Americans with Disability Specifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.