Sr. Customer Support Engineer - Network

Our client, a tired backup storage company, is seeking aSr. Customer Support Engineer - Network

• Listening to and understanding customer's needs and assisting to meet those needs within the required timeframe
• Manage hot customers and escalations
• Develop and implement customer specific action plans
• Providing excellent communication externally and internally
• Support special programs and projects within ExaGrid
• Assist customers with installations remotely and provide training to customers
• Develop knowledge based articles
• Ability to work autonomously as well as in a team
• Be honest and ethical with all customers, resellers, alliance partners, and ExaGrid employees

• 10+ years of experience in a technical support role for external customers
• Working knowledge of Unix/Linux, networking, and networked storage technologies
• Demonstrated ability to troubleshoot complex system problems
• Strong organizational skills
• Strong account management skills
• Able to work closely with all levels of customers, internal engineers and management on complex issues
• Excellent verbal and written customer-facing communication skills

• Backup Applications (ARCserve, Backup Exec, Commvault, Netbackup, IBM Spectrum Protect, Oracle RMAN, Veeam)
• Scripting (e.g. shells, Perl, Bash, Python)
• Networking and networked storage technologies
• The ideal candidate will be hard working and dedicated to constantly improving both their own skills as well as our customers' experience.