Sr Depot Repair Technician

Work ScheduleFirst Shift (Days)Environmental ConditionsSome degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materialsJob DescriptionHow will you make an impact:Our team unites deep scientific expertise, a collaborative culture, and rich resources to deliver services that our customers need to achieve their scientific goals – quickly, optimally, and safely. Our pipette services make it faster and easier for our customers to focus on what matters most – delivering answers and innovations that save and improve lives. The Sr. Depot Repaid technician will play a key position in the success of our team y providing maintenance, repair, and calibration equipment solutions. In turn this is a fantastic opportunity for future career development and growth in our organization.Location : Tewksbury, MAHours : Mon-Fri 8am-5pmWhat will you do:

Collaborate with customers on service subjects such as quotes, issues found during repairs and updates to purchase orders based on approvals by the customer.

Handling Work Orders in the CRM to ensure that work completed on a customer asset is documented sufficiently to provide a service record for the asset.

Provide calibration support to the Calibration Lab for all makes and models of pipettes, including support for ISO 17025 accredited calibration certificates (ISO 8655).

Follow all applicable Standard Operating Procedures (SOP’s) and Reference Standards associated with Depot Service and Calibration Laboratory operations.

Education:

A High School Diploma or GED equivalent is the required minimum education.

Technical school preferred.

Experience:

Required: +1 Year experience in a technical role

Required: Valid drivers' license

Preferred: Service repair and/or calibration experience

Preferred: Experience in customer service

Knowledge, Skills, Abilities:

Outstanding analytical capability and problem-solving skills

Ability to work in a team environment and influence others to achieve results

Self-motivated with bias for action

Excellent interpersonal and persuasive communications abilities

Substantiated capability to optimally negotiate and close business

Evidence of professional presentation skills

Outstanding follow-up, time management skills, and interpersonal skills

Ability to operate independently, with initiative, and good business judgment

Strong digital literacy including an understanding of Windows, Word, Excel and Access

Ability to learn and develop new processes within our CRM application

Experience within an accredited (ISO 17025) Calibration Laboratory a plus

Physical Requirements / Work Environment

Ability to travel overnight up to 20%

Ability to travel locally to customer sights as needed

Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.

Prolonged periods of sitting required.

What We OfferCompensation

Competitive Hourly Pay Rate

Additional shift differential for 2nd shift and 3rd shift positions

Annual performance-based bonus

Annual merit performance-based increase

Excellent Benefits

Benefits & Total Rewards | Thermo Fisher Scientific

Medical, Dental, & Vision benefits-effective Day 1

Paid Time Off & Designated Paid Holidays

401K

Tuition Reimbursement

Employee Referral Bonus

Career Advancement Opportunities

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.