Vacancy expired!
- Role going through end of October 2022
- 100% onsite in Burlington, MA (Must have reliable transportation to get in each day)
- Candidates must be fully vaccinated or have Medical / Religious Exemption for consideration
- Candidate should bring Sr. Level experience to the table and have exceptional Communication & Problem Solving skills
- This worker will support end-users by screening, diagnosing, troubleshooting, and resolving complex inquiries and work requests from both on-site and remote users
- All submitted candidates should be proficient in end user PC operating systems, applications, and hardware capabilities such as Microsoft Office 365, Windows 10, Linux and Mac platforms.
- Candidates must have BA/BS Degrees or equivalent work experience for consideration
- Interview Process likely to be made up of 2 Zoom Video Interviews
- Strong people skills and problem solving.
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of customer appointments.
- Passion for building and troubleshooting endpoint devices.
- Passion for providing superb customer service.
- Provide On-Site senior level Service Operations Support in our Burlington, MA office
- Support and participate in the daily tasks of the Service Operations team
- Support end-users by screening, diagnosing, troubleshooting, and resolving complex inquiries and work requests from both on-site and remote users as they relate to, but not limited to, PC end user hardware, software, and peripheral issues. Customer service skills highly valued.
- Management may, at its discretion, assign or reassign responsibilities to this job at any time.
- Proficiency in end user PC operating systems, applications, and hardware capabilities: Microsoft Office 365, Windows 10, Linux and Mac platforms.
- Demonstrate working knowledge of the business supported applications and technologies serviced by the team (Active Directory and Office 365).
- Must be able to work creatively, calmly, flexibly and under tight deadlines to respond quickly and positively to shifting/multiple demands and opportunities.
- Ability to clearly communicate in English with users, co-workers, application developers and IT personnel both verbally and in writing using excellent verbal and written communications skills.
- A self-starter who is a team player and can multi-task.
- Knowledge of Audio/Visual equipment a plus and highly desirable. (Zoom)
- An aptitude for acquiring skills in technical support and repairs, and an eagerness to learn.
- Excellent prioritization skills and an ability to make decisions quickly.
- Success in team environments, demonstrating shared responsibility and accountability with other team members.
- Strong customer service skills and work ethic.
- Punctuality & dependability.
- Attention to detail.
- Professional appearance and presentation.
- Calm, courteous, and friendly demeanor.
- Approachable and not at all cynical towards those who may be less technical.
- Own the issues. Try to help in any way you can using a reasonable effort even if unfamiliar with the technology.
- Anticipate problems before they become problems and have a solution ready.
- Maintains confidentiality about the information being processed, stored, or accessed by the users on the network.
- Embrace our "customer-centric" support model: Proactive and friendly service rather than reactive and discouraging of interaction.
- Take conversations with other IT and department managers seriously and consider who you are talking to.
- Be as professional as possible while keeping within your own personality and the culture of the company.
- TECHNICAL SUPPORT
- ACTIVE DIRECTORY
- LINUX
- MAC
- MICROSOFT OFFICE
- OPERATIONS
- SELF-STARTER
- TEAM PLAYER
- WINDOWS 10
- CUSTOMER SERVICE
- CUSTOMER SERVICE ORIENTED
- MICROSOFT WINDOWS
- PROBLEM SOLVING
- RETAIL SALES
- SELF MOTIVATED
- ID: #44834840
- State: Massachusetts Burlington 01803 Burlington USA
- City: Burlington
- Salary: $30 - $35
- Job type: Contract
- Showed: 2022-08-13
- Deadline: 2022-10-09
- Category: Technical support