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Position Purpose The purpose of this position is to ensure the proper operation of desktop infrastructure. Performs all other related work as required. style="font-weight: 400;" style="font-weight: 400;" Essential Functions (The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)- Coordinates the setup, installation, maintenance, and upgrade of desktop infrastructure (desktops, laptops, monitors, printers and other peripheral equipment) and software components.
- Completes incoming service requests from end-users to resolve hardware and software issues.
- Analyzes end-user needs and verifies inventory.
- Ensures the accuracy, validity, and integrity of asset management data as it pertains to the desktop infrastructure at all points during the life cycle of the device (order, receiving, stock, deployment, move, and retirement).
- Builds, deploys, and tests computer images for desktop and laptop computers.
- Identifies and learns appropriate software applications used and supported by the Commission.
- Develops and implements strategic initiatives for centralized management (including patch management) and work with IT Security and Infrastructure groups to develop “zero-administration” initiatives to centralize distribution of software to desktops.
- Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken through final resolution.
- Writes tutorials for applications for end-users.
- Elicits problem details from end-users.
- Performs similar or related work as required, directed or as situation dictates.
Education, Training And Experience Recommended Minimum Qualifications Bachelor’s Degree in Computer Science or Information Systems; minimum of 1 year experience in the IT field. ITIL, Microsoft Office Specialist (MOS), MCSA certifications preferred, or any equivalent combination of education, training, and experience. style="font-weight: 400;" style="font-weight: 400;" Knowledge, Ability And Skill Knowledge Knowledge of computers, computer systems, and applications; knowledge of trends in computer technology and knowledge of MIS software used to administrate users and troubleshoot hardware and software issues. style="font-weight: 400;" style="font-weight: 400;" Ability Ability to communicate effectively and have a calm demeanor and positive attitude when interacting with end-users; ability to learn all Commission software applications; ability to prioritize assignments and manage projects. style="font-weight: 400;" style="font-weight: 400;" Skill Excellent communication skills both written and verbal, strong customer service skills, strong organizational skills, and skill in identifying and learning appropriate software applications used and supported by the Commission. style="font-weight: 400;" style="font-weight: 400;" Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate physical effort is required to perform work; Tasks involve extended periods of time at a keyboard or workstation; operates a keyboard at an efficient speed. This position is frequently required to sit, communicate, or hear; occasionally required to walk, must be able to handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move objects weighing up to 30 pounds. Vision and hearing at or correctable to normal ranges. style="font-weight: 400;" style="font-weight: 400;" Supervision Supervision Scope Performs various duties requiring a thorough knowledge of departmental operations and the ability to complete assigned tasks according to established procedures and protocol. style="font-weight: 400;" style="font-weight: 400;" Supervision Received Works under the general direction of the Director of IT Support and Training, generally sets own daily work plan while following outlined procedures and tasks; escalates issues as necessary to supervisor.Regards,Sampath Devara (o) (f) Dotcom Team LLC, 325 Wood Road, Suite #103, Braintree, MA 02184http://dotcom-team.comhttps://www.linkedin.com/in/sampath-devara-586367b2/
- ID: #23216985
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State: Massachusetts
Boston
02108
Boston
USA
- City: Boston
- Salary: $20 - $30
- Job type: Contract
- Showed: 2021-11-21
- Deadline: 2022-01-17
- Category: Et cetera