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- Oversee the production activities and initiate corrective actions in a professional and timely manner when applicable.
- Lead Incident Management activities, including the managing of the incident tickets, collaborating with support teams, effective communication of issues and detailed documentation of events.
- Identify negative trends from an incident perspective and follow-up with support teams to develop a solution.
- Perform trouble shooting, analysis, research and resolution using advanced tools.
- Help design and build application and infrastructure monitoring rules. This includes the use of machine learning.
- Execute production scripts to address application requests.
- Look for areas of improvement in monitoring and application reliability.
- Establish and maintain a culture of exceptional client service.
- Build strong relationships with all systems support teams to promote problem solving, innovation, and efficient troubleshooting for the end user community.
- Effectively handle user escalations to ensure their needs are met.
- Monitor transmissions from business partners and follow contingency plans, as needed.
- Serve as an escalation point for all system support teams.
- Continually develop and review operational documentation and procedures to ensure accuracy and effectiveness.
- BA/BS Computer Science / Business or equivalent work experience
- 3 years Systems Support
- Experience with incident/problem management
- Broad analytical and problem-solving skills
- Basic knowledge of distributed software tools
- Strong verbal and written communication skill
- Flexibility, adaptability, and willingness to learn new things
- UNIX and Windows servers experience a plus
- Financial Services experience
- Experience working within an ITIL framework
- Experience with automation and scheduling tools
- ID: #49119389
- State: Massachusetts Boston 02109 Boston USA
- City: Boston
- Salary: $60,000 - $100,000
- Job type: Permanent
- Showed: 2023-02-10
- Deadline: 2023-04-09
- Category: Et cetera