Tech Support Engineer

Softworld, Inc.
Dedham, MA
14 Mar 2025

Vacancy expired!

Tech Support Engineer

Responsibilities

This includes, but is not limited to, the following:

Troubleshoot customer reported issues

Manage incident support reported with accurate scope, assessment and action items.

Set correct expectations with customers and meet those expectations.

Work effectively in a team environment.

Requirements

Bachelor's degree or 1 years relevant work experience with strong English verbal and writing skills,Professional appearance,

Ability to lift 25 lbs,Aptitude for end-User software applications and a positive "can do" attitude

Mac OS experience required

Proficient with Microsoft Word, MS Outlook, MS Excel and PowerPoint

Detail oriented

Excellent verbal and written communication skills

Ability to thrive in a highly technical environment

Grace under pressure

Qualifications

Customer service: 1 year

Help desk: 1 year)

Organized and Detail oriented nature (Required)

THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.
  • ID: #49466480
  • State: Massachusetts Dedham 02026 Dedham USA
  • City: Dedham
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2023-03-14
  • Deadline: 2023-05-11
  • Category: Customer service