Technical Customer Advisor/Technical Service Representative

BENEFITS   Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Technical Customer AdvisorIn-office PositionWill report to a Veolia office.Position Purpose:  Responsible for handling the administration, maintenance, and communication of complex customer accounts to include regulatory information, waste and characterizations, contract specifications, manifests and schedules, resolving invoice discrepancies, etc. to ensure accuracy of customer and/or Veolia personnel inquiries. Individual must have knowledgeable expertise in labpacking, chemical grouping, a variety of disposal options, treatment facility approvals, RCRA and DOT regulations and compliance. Provide guidance to field operations staff as well as administrative support to achieve client’s goals, deliver quality services at a high level of satisfaction. Incumbent is also responsible for maintaining customer file systems, to include customer correspondence and invoicing accuracy, track transportation, lab analysis, create waste information profiles, as well as update customer database.Primary Duties/responsibilities: Complies with all applicable governmental regulations, and ESS policies and procedures.Comply with and enforce all compliance, health and safety, and procedures in accordance with departmental procedures.Ensure completion and accuracy of all DOT/EPA and ESS regulations required in submitting paperwork.Process incoming waste profile sheets for accuracy and forward to appropriate destination indicating disposal methodologies for approval and resolve any discrepancies.Enter a variety of information into the appropriate system programs to include profile information, approval decisions, and confirmation letters.Respond to calls with respect to waste pickup and scheduling by informing appropriate personnel with dates, customer, and scheduling data.Maintains customer information in AMS and sales file including customer file which may include customer correspondence, contracts, waste profiles, and current profiles.Schedules customer pick-ups and creates customer paperwork such as manifests, LDRs, labels, etc.Contacts customers on an as-needed basis regarding specific job related requirements, obtaining additional information, and job satisfaction and quality.Maintain a professional image to clients by answering inquiries and suggesting solutions to existing and/or potential problems.Oversee all branch specific requirements included in the national agreementCreate and/or Review billing packets for accurate coding data and confirm codes to match contracted pricing for final approval.