Technical Service Representative

BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.    Technical Customer AdvisorIn-office PositionYou can report to any Veolia office. Position Purpose:  

Responsible for functioning in a technical support role to both the Customer and sales team by providing knowledgeable expertise in chemical grouping, a variety of disposal options, approval, RCRA, DOT regulations and compliance. Provides guidance to field operations staff as well as administrative support to achieve client’s goals in determining the most cost-effective methods in delivering quality services at a high level of satisfaction.Primary Duties/responsibilities: Assists in developing preliminary proposals and sales quotations as determined by the specification supplied by the sales team.Assists in maintaining work schedules for field workforce and advises supervisory staff and sales team when questions arise.Contacts customers on an as-needed basis regarding specific job related requirements, obtaining additional information, and job satisfaction and quality.Tracks profitability and provides background information for future forecasting to include value, profiles, and associated costs.Maintains the TSR file system to include customer correspondence, waste profiles, and pricing as well as updating customer spreadsheets to maintain current profiles, costs, and all pricing on an individual account basis.Identifies and tracks transportation, lab analysis and vendor costs by purchase orders to ensure accuracy of billing invoices.Selects and obtains new waste profiles with respect to customer preference, technology, cost and facility approval.Other duties as assigned.