Technical Support Tier 2

Must be onsite - local candidates in Weymouth MA area needed.Duration 6 months Position Description – Technical Support – Tier 2 Position Summary: The primary function of the Technical Support – Tier 2 position is to administer a variety of technical projects related to the setup, maintenance, and support Support Windows, Office 365 applications, Sonicwall VPN connectivity, Occasionally (Approximately 9 weeks of the year), this position will have a shared responsibility ofextended support which may include "on call" evening, night, or weekend shifts. Essential Duties and Responsibilities:Include, but are not limited to the following:

• Provide technical (Help Desk) support to learning management systems users.
• Advise and help in implementation of technology
• Develop and create documentation and support materials
• Provide remote troubleshooting solutions for computer or operating system issues
• Work closely with other departments for collaborating IT projects.
• Train other staff and stakeholders on technical issues as needed.
• Provide technical support to web conferencing system users.
• Provide remote troubleshooting solutions for computer or operating system issues
• Develop and recommend cost effective technical system improvements.
• Other duties outlined by the VP of Corporate Information Qualifications:

• A degree in a technology field or 5 years experience in a similar position.
• Demonstrated success in working with people in establishing goals, objectives, and change management plans.
• Strong communication and collaboration skills.
• Experience/training in providing technical support
• Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines.
• Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.
• Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.
• Perform duties and responsibilities independently.
• Must possess positive, professional interpersonal skills.