Technical Support - Tier 2

Consulting Solutions LLC
Weymouth, MA
16 Feb 2025

Vacancy expired!

Tier 2 Technical SupportWeymouth, MA.Contract Must be onsite - local candidates in Weymouth MA area needed.No vaccination requirement but if not vaccinated will need to wear a maskDuration 6 months

Position Summary: The primary function of the Technical Support – Tier 2 position is to administer a variety of technicalprojects related to the setup, maintenance, and support of BHI Energy

Support Windows, Office 365 applications, Sonicwall VPN connectivity, Occasionally (Approximately 9 weeks of the year), this position will have a shared responsibility ofextended support which may include "on call" evening, night, or weekend shifts. Essential Duties and Responsibilities:Include, but are not limited to the following:§ Provide technical (Help Desk) support to learning management systems users.§ Advise and help in implementation of technology

§ Develop and create documentation and support materials

§ Provide remote troubleshooting solutions for computer or operating system issues § Work closely with other departments for collaborating IT projects. § Train other staff and stakeholders on technical issues as needed. § Provide technical support to web conferencing system users.§ Provide remote troubleshooting solutions for computer or operating system issues§ Develop and recommend cost effective technical system improvements.§§ Other duties outlined by the VP of Corporate Information Qualifications: Minimum Qualifications:· A degree in a technology field or 5 years experience in a similar position.· Demonstrated success in working with people in establishing goals, objectives, and changemanagement plans.· Strong communication and collaboration skills.· Experience/training in providing technical support· Perform a wide variety of duties and responsibilities with accuracy and speed under pressure oftime sensitive deadlines.· Perform multiple tasks simultaneously, including handling interruptions, and return to andcomplete tasks in a timely manner.· Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.· Ability to easily adapt to and learn new technologies.· Maintain important records efficiently and accurately.· Maintain confidentiality of information processed or prepared.· Perform duties and responsibilities independently.· Ability to coordinate, research, and analyze special projects/reports.· Proficient knowledge of database structure with the ability to enter, manipulate, and report data.· Establish and maintain effective working relationships with other IDLA employees, supervisorypersonnel, State and local elected officials, and the public.· Perform time management and scheduling functions, meet deadlines, and set project priorities,including following up on such functions or projects.· Ability to perform duties with awareness of all requirements· Must possess positive, professional interpersonal skills.
  • ID: #49243310
  • State: Massachusetts Weymouth 02188 Weymouth USA
  • City: Weymouth
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2023-02-16
  • Deadline: 2023-04-16
  • Category: Technical support