Temporary Program Assistant

Statement of DutiesThe Taxi to Health Program is a grant funded program that provides free taxi rides to eligible Somerville residents to get to food and routine medical appointments. Serving over 400 unique clients, this program fills gaps in existing public transit and transport services to overcome barriers to accessing healthy diets and other preventative health supports. The program is led by The Office of Food Access and Healthy Communities (OFAHC) within the City of Somerville’s Health and Human Services Department. The Program Assistant will support the Office Director and the Program Manager in the day-to-day work of the program, including liaising with clients and collecting and summarizing program data and records.Essential Functions:The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.Day-to-day program assistance and client relations:

Assist with onboarding clients into the program.

Prepare program materials to mail to clients.

Maintain client records in Excel and Google Sheets

Assist program manager in following up with and assisting clients as needed to ensure program is accessible to all.

Assist program manager in following up with and assisting clients as needed to ensure program use is in compliance with established protocols.

Assist in updating program materials, including flyers, client instructions, and Standard Operating Procedures.

Data management

Assist in manually cleaning program data for analysis, including but not limited to identifying and categorizing destinations, and hand-fixing data issues not fixed in software cleaning.

Communications:

Assist program manager with planning and implementing communications around the summary of the program.

Assist with crafting and sending relevant text communications about other transportation resources to help transition clients away from Taxi to Health should it not be funded beyond 2024

Minimum QualificationsEducation and Experience:High school diploma or equivalent required. One (1) or more years of experience in a customer service field; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.Knowledge, Abilities and Skill:Knowledge: Strong commitment to equity in all program aspects, and broader commitment to food and health justice; knowledge of Excel, data management, Microsoft Project, RStudio, and Outlook are preferred.Abilities: Ability to communicate effectively and professionally via phone and text. Demonstrates the ability to work as a team member and maintain project timelines; continuous effort to improve operations and work cooperatively and jointly to provide quality seamless customer service to the public at-large.Skills: This position requires strong organization and time management skills; excellent customer service skills. Bi-lingual or multilingual ability in Spanish, Portuguese, and/or Haitian-Creole is preferred but not required.Work EnvironmentThe work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours in response to attend evening meetings or complete work assignments.Physical and Mental RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.Physical SkillsMinimal physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. Work requires some agility such as moving in or about construction sites or over rough terrain. There may also be some occasional lifting of objects such as office equipment or photocopy paper (up to 30lbs.).Motor SkillsDuties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone, personal computer and/or most other office equipment including word processing, filing and sorting of papers.Visual SkillsVisual demands require constantly reading documents for general understanding and analytical purposes.Hours: Part-timePay: $20 an hourUnion: Non-unionDate: Temporary position from 03/15/2024 to 10/24/2024City of Somerville residents are especially encouraged to apply.The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request. Persons with disabilities who need auxiliary aids and services for effective communication (i.e., CART, ASL), written materials in alternative formats, or reasonable modifications in policies and procedures in order to access the programs, activities, and meetings of the City of Somerville should please contact Adrienne Pomeroy at 617-625-6600 x 2059 or apomeroy@somervillema.gov.Pre-Employment Requirements for All Employees:

MA Criminal Offender Record Information (CORI) clearance

Completition of Conflict-of-Interest Law Education training for municipal employees

Overview of Total Rewards:

4 weeks annual vacation (for non-union positions) union positions vary by contract

Medical insurance through the Group Insurance Commission (GIC) - 80% of premium costs paid by City

Dental coverage low and high plans through Cigna

Vision care through Vision Service Plan (VSP)

Long term disability through Sun Life

Group and voluntary life insurance through Boston Mutual

Health Care and Dependent Care flexible spending through Benefit Strategies

Deferred compensation plans through a choice of three vendors

Free, confidential services through the Employee Assistance Program (EAP) provided by E4Health

Annual cancer screening & wellness release

Somerville Retirement Pension System

Tuition reimbursement

MBTA pass program

FREE Blue Bikes membership

Eligible employer for the Public Service Loan Forgiveness Program (PSLF)

Benefits listed are for benefits-eligible positions and the above information is meant to be a general overview of the benefit programs offered by the City of Somerville and not a binding contract.Powered by JazzHR