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- You are a proven professional in the video conferencing industry who remains abreast of emerging technologies
- You are a subject matter expert in video conferencing inquiries and are called upon to participate in architectural, engineering, and support discussions
- You are a team player who places an emphasis on effective communication and collaboration with a focus on customer service
- You are proficient in operating a multitude of video conferencing technologies to include enterprise grade infrastructure as well as software-based products
- You are the escalation point for all issues occurring with the service and provide support to Tier 1 & 2 Technicians in the field
- Proficient at applying resolutions in an accelerated manner during live events for audio sync delays, frame drops, video stuttering, and other A/V related issues Qualifications
- B.S./B.A. in Information Management, a related technical degree, or equivalent work experience
- 5+ years' experience in supporting large-scale meetings in an enterprise grade video conferencing endpoint environment
- In depth knowledge of in network operations including TCP/IP as well as audio/video routing and switching
- Experience in Change Management practices to include partnering with key stakeholders on requirements and applying VC endpoint related changes as the lead implementer
- Experience integrating audio and video routed IP traffic supplied into VC infrastructure Preferred Qualifications
- Proficient in operating enterprise grade video conferencing hardware as well as software-based solutions to including Cisco, Poly, Lifesize, Zoom, Slack, and Teams
- ID: #22445074
- State: Massachusetts Gloucester 01930 Gloucester USA
- City: Gloucester
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2021-11-09
- Deadline: 2021-12-31
- Category: Et cetera