Warehouse Customer Service Specialist

Summary:

The Customer Service Specialist is responsible for delivering exceptional customer service to our internal and external customers. Responsible for answering calls, addressing customer and vendor questions and needs both in person and via email, processing orders, and other clerical duties as assigned.

What You'll Do:Must behave consistently with the Company’s Core Competencies, Polices, Procedures and focus on safetyComplete administrative duties including, but not limited to, resolving and processing accounts payables, answering emails, filing claims, purchasing office supplies, and managing various reportsEstablish and maintain customer relationships with a wide variety of clientsHandle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis and data analyticsManage and maintain internal communication between sales team and branch/distribution center staffConsistently answer the telephone during business hours professionally, promptly, and courteouslyPartner with accounts payable, receiving and purchasing to analyze and resolve purchase order variancesCoordinate special orders, last-minute shipping requests, and expediting any orders as necessaryTrace orders as required and notify customers of any activity concerning their merchandiseResearch WMS (Warehouse Management System) transaction logs and/or hub alert system to correct or verify any outstanding issuesOther duties as assigned

Job Duties Disclaimer:

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.