Warehouse Transportation Coordinator

Customer, Escalation and Warehouse CoordinationServe as the main warehouse point of contact for Transcon, Exports, Distribution, GNS and Cartage teams.Monitor shared inboxes, workboards and other operational communication channels throughout the day.Acknowledge, investigate, coordinate and follow through on escalations involving inbound freight, outbound freight, customer requests, damages, holds, returns, shortages and service exceptions.Provide accurate and timely updates to internal teams, customers, service providers and warehouse leadership.Coordinate information between the dispatch office, warehouse employees, product teams and leadership to support timely freight movement.Assign or communicate warehouse tasks and required paperwork to the appropriate warehouse staff.Escalate urgent, unresolved, safety, security or compliance concerns to management, when necessary.Maintain organized electronic and physical files so operational documentation remains complete and audit ready.Monitor reports and recurring issues, identify follow-up needs and support process improvement.Perform accurate and timely data entry in applicable operational systems.Assist warehouse leadership with special projects, audit preparation, reporting and other duties as assigned.

 Exports ResponsibilitiesAct as the escalation point of contact for the dispatch office when a new truck is docked at a warehouse door.Coordinate outbound requests, returns, freight moving to third parties, hot shipment requests and screening needs.Follow up on emails related to receiving and screening cargo.Complete spot checklists with photographs in e.doc, confirming the correct destination, address and initial labels.Scan and maintain completed spot checklists.Provide truck departure updates using the daily line-up.Coordinate Logan transfer truck communication and KALE airline appointment bookings for transfer freight.Maintain ULD counts and distribute required updates.Send IL build updates three times per week on Monday, Thursday and Friday.Maintain inventory reports, spot-check records and on-hand freight reporting.Respond to GNS requests regarding warehouse staging locations.Track airline departures through close of business and follow up on exceptions to confirm freight departed timely.Maintain Export documentation, including seal logs and supporting records.

 Transcon ResponsibilitiesComplete the designated 06:00-07:00 Transcon administrative and reporting activities.Maintain Transcon return reports and related exception records.Complete inbound and outbound dock checks.Maintain damaged, hold and return inventory reports.Coordinate customer scan requests.Process shipment requests, including carrier assignments and supporting paperwork.Respond to and coordinate hot shipment escalations.

 GNS & Cartage ResponsibilitiesPrint and organize dedicated cartage delivery orders.Scan dedicated cartage proof of delivery documents from the prior day.Process inbound GNS trucks in TWMS.Review inbound GNS truck load quality and update GNS arrival times.Send load-quality photographs to the JFK team when required.Communicate appointments or hold delivery orders to TCS Inbound.File GNS exceptions and supporting documentation.

 Distribution ResponsibilitiesSupport Distribution with inventory reporting, order or shipment inquiries, and inbound and outbound warehouse escalations.Maintain accurate inventory records and assist with research involving damages, holds, returns, shortages or discrepancies.Coordinate with warehouse staff and Distribution teams to confirm status, location and next steps for freight.Organize and file Distribution reports and supporting documents.Communicate service impacts and unresolved inventory or shipment exceptions to the appropriate stakeholders. Physical DemandsUse standard office equipment, including a computer, keyboard, mouse, phone and copy/scan equipment.Work primarily at a computer workstation located within the warehouse.Access warehouse areas to visually verify freight, documentation, staging locations, labels or shipment status as needed.Comply with all required warehouse safety and personal protective equipment requirements.