Weekend Dispatcher for busy Delivery Co.

Service Dispatcher

Pay Scale: $22.00 per hour.

Work Hours: Saturday - Sunday 7:00 am to 5:30 pm. Additional hours available M-F

Primary Job Function: Preparing deliveries to be dispatched, daily routing for drivers and monitoring route progress during multiple dispatch times throughout the day. Manage jobs through a TMS to include dispatching, POD capture, closing orders and billing. Communicate effectively with customer and internal Diligent team members.

Reports to: On Site Operations Manager

Required Qualifications:

Advanced Customer Service Skills

Ability to multitask.

Ability to work in a fast-paced environment.

Strong Organizational Skills

Geographical knowledge of service area and/or map reading skills

Intermediate Computer Skills - MS Office, Data Entry & Typing Accuracy

General Knowledge off office equipment – scanner, printer, computer

Dispatching & Customer Service experience preferred

Daily Duties include but not limited to

Ensure all customer requirements are meet daily. I.e., delivery time requirements, POD requirements and proper handling of prescription medication.

Ensure all Diligent internal requirements are meet and SOP ‘s followed.

Prioritize Calls and Responsibilities

Scheduling driving routes

Monitor/track routes and status of drivers

Answer calls while documenting important information.

Maintain call logs, records, and data for daily work.

Create spreadsheets.

Transfer data from hard copy to digital format

Search/Investigate information and PODs as required by the customer

In addition to the above responsibilities, this individual is held accountable for other duties as prescribed by management.