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MajorDuties & ResponsibilitiesEnsure consistent andeffective day-to-day management of all resources to maximize efficiently.
Manage day-to-daytraining schedule, including call outs and substitutes.Manage substitute rotation schedule.On call weekends for schedule changes.
Receive, approve, andtrack time off requests. Ensure performance/attendance issues areaddressed/documented in a timely and professional manner.
Review, approve, andtrack Kelly Web Time (KWT) for Training Team.
Ensure consistency inHR practices, policies and procedures.
Ensure Training Teamadheres to Call Center Security Responsibility requirements.
Ensure themaintenance of high quality work environment for all employees accountablefor employee satisfaction drives and results within the organization.
Manage Trainer PrepSelection Process activities.
ensuring processes and procedures areefficiently and accurately monitored, and all tracking and documentation isput in place at necessary steps.
Maintain changes inSalesforce and Maestro for Trainers.
Collaborate withTraining Team Leaders and Training Quality Coaches to improve performance andidentify/address issues for Trainers.
Complete scheduledperformance reviews of Training Team Leaders.
Deliver recognition awardsto team members when necessary.
Back up TrainingProgram Manager, as necessary.
The Supervisor maysupport other training initiatives, as needed, in addition to the AppleCareprogram.
Qualifications: List the minimum required education, experience,and skills needed to perform the job .Minimum Education Required: Current or recent past Training or Nesting Team
Leader experience.Skills Required:Aptitude forleadership and natural ability to lead a team of individuals.
Excellent written,verbal and organizational skills.
Experience withproject and decision management.
Excellent andreliable attendance record; flexibility with regard to working onnon-conventional work hours.
Ability to multi-taskin a fast-paced environment.
Ability to work withminimal supervision.
Full-time