Together we change lives.Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.Our Talent Advisor is front line support to both the client and employees, ensuring excellence in delivery for a portfolio of existing accounts. This role will manage and execute strategies to drive employee and client engagement. The Talent Advisor acts as the guardian of the customer process and contract and continuously looks for improvement/efficiency within the account. In addition to delivery, this role is responsible for generating local sales leads through an established cadence of client contact, generating additional orders and revenue growth within current solutions. This role may sit on site within a client location, within a Kelly branch, or remotely depending upon the needs of the client.Essential Skills:Employee Engagement
Ensure high level of contractor engagement through execution of programs that drive:
Redeployment/Retention – actively identify new opportunities and assign candidates before current assignment ends
Skill Enhancement – drive contractor career growth and development
Recognition
Effective communication
Proactively inform employees of safety policies, best practices and updates
Based on employee feedback and engagement scores, execute process improvement as needed.
Regularly solicit and share performance feedback with contractors. Coach and guide as needed.
Client Engagement
Ensure high level of customer engagement through regular/proactive communication and building of strategic relationships.
Analyze performance and feedback data and proactively identify process improvement opportunities that create value to the client.
Stay up-to-date with clients’ business and share current industry trends to strengthen client relationships and inform decision making.
Participate in and assist with the development of client communications and operational reviews.
Lead Generation
Through strategic customer relationships and communication, identify additional staffing opportunities within current solutions.
Identify larger opportunities at local sites that could result in new solutions, SOW’s, or contract changes and collaboratively transition those leads to the BDM for further pursuit.
Service Delivery Excellence
Execute service delivery to assigned portfolio of account(s)/site(s) in accordance with established operating and service level agreements (SLA’s), as well as KPI’s.
Drive compliance to customer required processes. Identify areas of opportunity for process improvement and implement new procedures in collaboration with the client and Operations Manager.
Partner with and utilize internal resources (i.e. Recruiting, Shared Services, etc.) as suppliers to provide stellar service delivery to client portfolio.
As customer issues arise, make sure resolution occurs in a timely manner and to the satisfaction of the customer.
Ensure required safety programs are in place and adhered to.
Analyze accident and injury trends, and work with Operations Manager and customer to implement process improvements.
Identify opportunities to remove administrative tasks so the focus can be on value-added activities.
Provide cost-out solutions internally and for the client while still delivering service excellence.
Qualifications:
HS Diploma required, Bachelor’s degree in business or related area of study preferred
Understanding HR/staffing practices such as on-boarding, off-boarding, talent management, employment law, contract language, etc. preferred
Proficient in: Word, Excel, PowerPoint, and web-based ATS/sales technology
Total compensation package and benefits commensurate with the position.Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.
Full-time