Advanced Technical Support Engineer

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America, we invite you to apply today! We are currently searching for a dynamic, Advanced Technical Support Engineer to be responsible for providing product and application engineering support to end users and system integrators by applying expertise in robot programming, FANUC intelligent products, and cell automation. The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology. Primary responsibilities will include

Provide FANUC customers with engineering support on best approach to provide a solution to meet customer requirements during pre-sales phase of projects

Support FANUC system integrators and end customers with engineering support during system execution phase of projects

Providing solutions to customers by applying FANUC technology such as iRVision, Force Sensing, DCS, Communications options, Motion options, CRX robots, etc.

Provide ROBOGUIDE simulations

Conduct robot throughput and cycle-time analysis

Create and present training sessions for integrators and end customers

Manage FANUC technology and equipment used for integrator training and tradeshows

Provide technical support at tradeshows across the U.S

Travel onsite to customer facilities to provide engineering services and support including training, field installation, startup, and debugging of systems (25%)

Provide design engineering using SolidWorks

Provide remote technical support for integrators and end users

Coordinate and lead meetings with customers

Ability to travel to customer sites including overnight and on weekends as required by customer deadlines Ideal candidate will have the following experience and education

High School Diploma or GED Required

Bachelor’s degree in Engineering (Electrical, Mechanical, Computer Science), or related field of study; or equivalent, relevant experience

Prior experience in systems engineering, FANUC TPP, and advanced products including iRVision – 3DV, Bin Picking, DCS, FANUC Force Sensor, CRX robots

Proven experience with PLC programming (Siemens TIA Portal, Allen Bradley) and cell troubleshooting

Ability to configure FANUC hardware and software options

Customer-focused with strong communication and presentation skills

Ability to analyze customer issues and find resolutions quickly  Preferred Qualifications

Prior experience managing and mentoring junior-level engineers

Hands-on experience with ROBOGUIDE

Experience with other FANUC technology (Auxiliary axis configuration, Line Tracking, motion technology options, iRPicktool, DiagnosticPRO, MotionPRO) We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

Medical, Dental & Vision Insurance

401(k) Retirement Program

Life Insurance

Short-Term & Long-Term Disability Plans

Tuition Reimbursement

Wellness Program

Flexible Spending Accounts

Employee Assistance Program

Flexible Benefit Dollars

Generous Holiday & Vacation Program Equal Opportunity Employer, including disabled and veterans. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled