Bilingual Customer Service Rep

Job Description

Obsessed with Happy Customers? Join our auto parts customer service team. A locally family-owned e-commerce auto parts company is looking for the perfect candidate to join the best customer service team in the industry.

What you'll be doing:

Customer heroics: Be the hero that turns frustrated drivers into happy, satisfied customers!

Multi-channel maestro: Phone, email, marketplaces – you'll be juggling communication like a pro, ensuring no customer gets left stranded.

Fulfillment Pro: You'll process orders with lightning speed, making sure customers get their parts on time to keep those car projects rolling.

Part detective: You'll become a pro at navigating our product line, finding the perfect part to meet every customer's unique needs

The Non-Negotiables:

Positive Mindset: You bring a "glass half-full" approach to challenges and a willingness to find solutions.

Punctuality is your middle name: We mean it - being on time is key!

A passion for excellent customer service: You genuinely love helping people.

Bilingual in Spanish? Excelente! This is a must and a requirement to be considered for this position.

What's in it for you:

Competitive pay

The essentials: PTO, IRA match, and health benefits to keep you at your best.

Free Lunch Fridays!

Growth potential: We love promoting from within – prove yourself, and the sky's the limit!

Think you have what it takes?

If you're a reliable team player who lives for happy customers (and understands the difference between a fog light and a parking sensor), we want to hear from you! Send us your resume and tell us why you'll rock this role.

Important Note: This is a full-time, in-office gig. Remote work isn't an option, and we take punctuality seriously.

Job Type: Full-time

Pay: $16.50 - $17.93 per hour

Expected hours: 40 – 45 per week

ROTATING WEEKENDS REQUIRED