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Job Description:To provide support for inbound volumes and is planning asignificant online/mobile banking conversion. HC will provide inbound supportfor general service inquiries and OLB/MB support.The Specialists will provide inbound support assisting thebanking or credit union customers. The specialists will answer onlinebanking questions, provide navigational support and assist with logins,passwords resets and debit card reissue support. Also, they will supportquestions regarding a recent merger and acquisition. The specialist will access the banking system and will needa good learning ability in order to assist with:Banking services (balance inquiry, transaction history, transfer funds, bill pay)
Customer Identification
Updating customer information – address & phone numbers
Login Assistance
Password Assistance
General Navigation of Online Banking System
General Feature and Functionality overview of Online Banking System
Start Date: 3/1/2022Orientation à 1 week training à LaunchShift options after training: 5:45am – 2:15pm CST About Aston Carter: At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Full-time