Call Taker (Customer Service Rep)

OverviewThis is an entry level position responsible for answering and entering into the system all phone, electronic, or faxed requests for emergent and non-emergent transportation by ambulance and NEV. In addition to providing service to hospitals, nursing facilities, and private individuals, this position is responsible for answering 911 calls for the areas serviced by Superior Air-Ground Ambulance Service. Emergency Medical Call Takers provide pleasant and professional service at all times, and perform tasks accurately and efficiently to provide exemplary customer service. Responsibilities

Answer, screen, and direct calls for entire company

Distinguish the need for emergency transportation

Pre-arrange transport for facilities while determining the level of care needed for the patients

Arrange specialty and critical care transportation

Provide information and assistance for customer service inquires as needed

Communicate with multiple departments and EMS personal

Provide supportive information to customers to assist them in arranging appropriate transport

Develop effective solutions for customer service issues

Direct calls to Flight desk as appropriate

Other duties as assigned

Qualifications

Pleasant, professional phone manner

Overnight shift (includes weekends)

Detail oriented

Typing skills of 30 wpm or better

Ability to excel in high-stress environment

Adapt to frequently changing policies

Ability to learn policies and procedures for facilities and recognizing when to apply them.

Medical background a plus

EMD certification will be required within 1 year of employment

Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/V/D