Client Operations Lead

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations.Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.As our Client Operations Lead you will establish and maintain strong relationships and successful programs from the start of the implementation process through go-live for federally qualified health centers (FQHCs). The insight provided by your work will have a direct influence on client success and will inform how we drive growth. Everyday you play a vital role in the day-to-day operations of our team; helping to move things forward and provide consistent value to our clients.To thrive in the role, you must have experience working directly with clients and have a healthcare background. 80% of your day you are interacting directly with clients.Responsibilities

Coordinate new client implementations

Proactive tracking and execution of implementation steps across all stakeholders, internal and external

Advocate for client success by creating client program performance reports and proactively identifying strategies for improvement regularly with client

Deliver the best client service and support by helping clients troubleshoot, triage, and resolve requests quickly and effectively

Prepare frequent ad-hoc reports/analyses, troubleshooting for external 340B entity clients, business partners, and internal teams (e.g. sales) as needed

Provide feedback on product development as needed

Act as the “voice” of the client to our sales, product development, and internal operations teams, to ensure the clients are supported and heard

Report and present on our progress to various internal and external leadership

Required Qualifications

2+ years client-facing experience in the healthcare industry, ideally in client success type role. You’ve worked directly with a portfolio of clients to implement programs and ensure engagement success

4+ years of healthcare experience

Ability to independently prioritize work, creatively and proactively problem-solve and deliver results when opportunities abound

For this US-based position, the base pay range is $64,657.00 - $80,821.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)To learn more, visit: R1RCM.comVisit us on Facebook (https://www.facebook.com/R1RCM)R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”