Client Relationship Representative

Job DescriptionWe are currently seeking a Client Relationship Representative to join our expanding team in Grand Rapids. This role focuses on building and maintaining strong relationships with our clients, ensuring their needs are understood and met, while supporting the growth of our business through excellent service and communication.ResponsibilitiesServe as the main point of contact for assigned clients, building trust and rapport.Understand client goals and ensure the delivery of services aligns with expectations.Manage client accounts, updates, and communications efficiently and professionally.Collaborate with internal teams to resolve issues, track client feedback, and implement improvements.Monitor client satisfaction and proactively identify opportunities for increased engagement.Provide reports and insights on client activity, metrics, and service outcomes.