Client Services Analyst (Remote, Detroit)

28 Apr 2024

Vacancy expired!

As a Client Service Analyst, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc) and help them answer questions about site performance and user engagement, helping to drive improved customer experience for their customers and improve their business.  Dynatrace’s tools generate mountains of data, a lot of which customers don’t know how to make use of…that’s where you come in. You will turn that mountain of data, into invaluable insight. As someone who lives and breathes data, analysis, problem solving you will help your clients understand the right performance data, in the right context and turn that data into business altering insight which enables your customer to take the right action to improve overall site performance and user experience that maximizes business outcomes.You will help customers set a strategy for how they can optimize both their current performance and build performance into their culture.Account management for 8+ ongoing clientsLead large and complex assessment-based projectsProvide input into Digital performance product strategyManage customer expectations by leveraging internal teamsWork as an extension of your client’s team, assisting in ad hoc analysis or testingCreating detailed analysis deliverables (monthly) for your clientsMeet monthly with each client to present your deliverable

  • ID: #49819555
  • State: Michigan Detroit metro 48201 Detroit metro USA
  • City: Detroit metro
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-04-28
  • Deadline: 2023-06-27
  • Category: Et cetera