Greet residents and provide general assistance to visitors, prospective residents, and families.Answer telephone calls.You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.Process reports for such things as work orders, incidents and concerns.You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested. Maintain the sign in/out log for the issuance of community keys, and gate passes.You will assist other departments with administrative functions.Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.Maintain a positive and professional demeanor toward all residents, visitors and co-workers.