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Job DescriptionThe FHL is responsible for ensuring guest satisfaction by facilitating food and beverage services for the designated site(s), assisting with guest needs, and resolving or escalating any guest concerns or issues. The FHL is responsible for oversight and delegation of responsibilities within the guest services operation. Strengthen and develop onsite relationships with Plant/Location specific leadership and local clientele. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.Job Responsibilities
Oversees scheduled onsite events whether Aramark or 3 rd party provided
Provides oversight and guidance to third party vendors and service providers to ensure Aramark and Ford standards & expectations are met and upheld at all times.
Partners and Supports all Vending, Office Coffee and Micro Markets services on site, supplier varies
Drives Sales Participation within all services provided onsite
Uses custom surveys and systems Feedback
Supports guest service staff on upholding cljob duties, customer service, systems, and procedures
Greets and provide customer service to guests while anticipating their needs
Schedules and coordinates with all food service providers (Aramark and 3 rd Party)
Operates and Manages hand held credit card system
Handles all communication with Vendors, Aramark, Senior Leaders and Onsite level clients per Aramark standards and all forms of media
Is responsible for data aggregation, financial systems maintenance, and reporting
Maintains unparalleled customer service and hospitality mindset towards guests, customers, clients, co-workers, etc.
The job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.Qualifications1.This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).EducationAbout AramarkOur MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.About AramarkThe people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/VeteranAramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.
Full-time