Deskside Technician II - Mobile Support

Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Day to day 2nd and 3rd level support of all Mobile device issues. This includes but is not limited to email and calendar set up, broken phone troubleshooting and replacement process guidance. Airwatch access and mobile application support. Management of phones to ensure the protection of legal hold data. This position also includes mobile device requests which includes responsibilities for processing mobile device orders (new, replacement, transfers and loaners) for smartphones, basic phones, MiFi devices and pagers. Approver updates to Mobile requests as needed. Activation of data plans with the carriers. Activation of replacement of upgraded devices. Processing ports for users to change carriers. Processing of returned devices. Handling request for International travel. Emergency deactivation of devices for employees that are released. What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making; Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY