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- Provides helpdesk support for internal users; applies diagnostic techniques to identify common problems, investigates causes and recommends solutions.
- Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.
- Isolates performance issues to determine cause of hardware malfunctions, such as hard drives, printers, and cables.
- Participates in the installation, configuration and upgrade of computer hardware and software.
- Responsible for imaging new pcs and unexpected break fixes.
- Project lead for 5-year PC replacements – organizes entire project including deployment plan
- Subject matter expert regarding all onsite point of sale computers and required hardware – barcode scanners/printers, signature pads, driver’s license scanners etc.
- Responsible for Asset Tagging system as well as organizing and tracking inventory stock levels.
- Works closely with Service Desk manager to schedule onsite visits to address issues that cannot be resolved remotely.
- Ability to prioritize project work, service desk tickets and tasks while providing daily updates to team members and IT management.
- Utilize ticketing system to document calls taken, work performed and is proactive about updating team knowledge base.
- Brainstorms with IT members to resolve more complex problems and escalates difficult issues to Team
- Lead for more technical assistance and escalates to Level 3 when required.
- Interfaces and communicates clearly with department peers, internal employees, and external partners to escalate problems as needed and resolve issues.
- Participates in creation and maintenance of IT standards and procedures.
- Tests and deploys new software and procedures, installation, conversion, and upgrade activities.
- Requires site visits to company locations with PPE. Position is in the office 100%.
- Requires a selfstarter with excellent communication. Positive attitude and upbeat skills are critical for this customer service role.
- Associates degree (A. A.) or equivalent from twoyear College or technical school; or five years related experience and/or training; or equivalent combination of education and experience.
- ID: #48849563
- State: Michigan Detroit metro 48201 Detroit metro USA
- City: Detroit metro
- Salary: Up to $85,000
- Job type: Permanent
- Showed: 2023-01-27
- Deadline: 2023-03-26
- Category: Software/QA/DBA/etc