Vacancy expired!
- Convert Conversational flow functional design to Dialog flow conversation flow.
- Participate in Conversational flow design session, provide feedback to design team on any technical limitations and suggest work around.
- Work with InContact IVR Orchestration development team on Technical design and define what events, intents , parameters are expected on dialog flow.
- Participate in Release management and would be responsible for promoting changes to production.
- Work with Business team on continuous improvements item like updating verbiage, fallout analysis , making recommendations
- Clear communication, documentation, note-taking skills.
- Good understanding of Google Cloud (Google Cloud Platform) platform.
- Experience with developing conversation flows through configuring Intents, Entities, Events, Context ,Response Text/ SSML response , fallbacks on Dialogflow ES
- Good understanding of slot filling
- Compile training phrases with the help of Design and Business team to Train Intents and define entity synonyms.
- Define appropriate ML thresholds based on training
- Good understanding of how to resolve ambiguity when two or more intents have similar training phrases
- Understanding the Dialog-flow environments , promote Dialog-flow artifacts from lower environments to production.
- Python programming language.
- 2+ years of experience with all the integration patterns, authentication and authorization for Google DialogFlow
- Proficient in SQL and Stored Procedures such as in RDS Oracle DB.
- BI reports – 2 years
- 2+ years' experience & expertise in frontend development using HTML5, CSS3 and responsive web application development•
- 1+ years' experience in Rest API integrations•
- 2+ years of experience and SME of Google DialogFlow platform•
- Experience with Jira, Git/SVN, Jenkins, DevOps, CI/CD
- BigQuery experience.
- Analytics, data visualization experience.
- Call center, telephony, CRM experience.
- Test driven development, automated testing experience.
- Proficient in one or more object oriented programming languanges (Java, Kotlyn, Python, C#, Golang, Dart, C/C, Objective-C).
- Experience using Linux/Unix systems
- ID: #43555883
- State: Michigan Lansing 48901 Lansing USA
- City: Lansing
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2022-06-23
- Deadline: 2022-08-21
- Category: Systems/networking